Phone rings.
A muffled voice initiates a greeting at an exceptionally slow pace. “Welcome… to… Skycable… customer… service…. line. If you are a postpaid subscriber, press 1. “
Beep. The little orange number appears.
One excellent way to waste cell phone minutes, listening to your service provider’s automated system.
“For customer service, press two.”
Beep.
I’m growing roots here.
“Please stay on the line while we connect you to a customer care representative”
Do I have a choice?
Finally after 16 pesos worth of muzak a representative gets on the line. “Thank you for calling Sky Cable, how may I help you?”
Thank you for calling? What does that even mean?
“Hi, good morning. I’m calling because my internet connection has been down over the weekend.”
“Can I have your account number?”
“Six. Zero. Four…..”
“Can I have your name?”
“Jane.”
Oh god, she’d better not make me spell my last name. Was it National Geographic or Discovery Chanel that recently put out a clip featuring the number of hours an average person spends on a certain activity during a lifetime? X number of hours sleeping. X number of hours eating. X number of hours looking for the remote. Well, I have an extra activity. I spend X amount of hours (a conservative estimate equating to a 4 digit number) spelling my last name to strangers. And X amount of hours (another 4 digit number) convincing said strangers that I am not Russian.
“Yes, ma’am Jane. How can I help you?”
Train of thought ends. “My internet connection has been down for the past two days.”
I’m paying 999 for a nonexistent service!! Does the connection have to go down everytime it rains? Have you not heard of waterproof insulation?
“Let me check.”
“Ok. Thank you” You’re such a doormat! Yell! Scream! Sling expletives! Do something!
Josh Groban starts singing Italian opera.
I really should get a landline. Widen my social circle while I’m at it. Or maybe even be a lucky home partner at one of those noontime game shows.
Groban croons through the receiver.
Wow! Did she literally run over to Loyola Heights to check if the cables have been peeled off the ground?
“Thank you for waiting, ma’am”
“No problem.” I demand a reimbursement!!
“What’s the status of the modem?”
Status?! Its status is kaput!!That’s what its status is!! “Uhm…The PC light is on but the cable light keeps blinking. The send and receive lights are off.”
“Have you tried resetting the modem”
“Yes.”
“How about trying other computers”
“Yes.” When will this end?!
“When did the connection go down?
“Last Friday”. I’m guessing she’s made a hobby out of repetitive over-the-phone interrogations.
“Ok. I’m placing in a service request. Can I place you on hold?”
And we’re back to Josh. You brought this upon yourself! You’re a disgrace!
More muzak. More of my prepaid load down the drain. Yes, I have adamantly functioned on a prepaid Globe account for the past six years. My credit card bills have given me enough hernias, thank you.
“Thank you for waiting, ma’am. I’ve placed the request. Is there anything else?”
“No that’s it. Thank you!”
“Thank you for calling and have a nice day!”
“You too.” Note to self: keep a paper bag handy for when I call them again.
Thus explains my blog silence.